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About Us

OUR MISSION

We are a values-driven business with an emphasis on stewardship. We understand that real estate is one of the largest investments many of us will make, and it is our priority to serve our owners well by being a good steward of their investment. We offer a unique blend of expertise in real estate, contracting, and property management, which allows us to serve a variety of residential and commercial clients, from first-time landlords to seasoned investors.

OUR HISTORY

Established in 2011 by Keith May and Roy Brooks, Priority Property Management LLC offers professional property management and leasing services to property owners in Harrisonburg, Rockingham County, and the surrounding Shenandoah Valley. Priority Property Management LLC is a sister company to Kline May and Cottonwood Commercial.

MEET OUR TEAM

We believe that a great team is essential, and each member of our team brings their hard work, professionalism, unique experience, and knowledge to provide excellent service and steward each owner’s investment well. Each owner portfolio is supported behind the scenes by our entire team as we manage the day-to-day details of every aspect of property management.

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Michael Kohl Senior Residential Property Manager

Michael began his career in the social service/management field. After managing his own investment properties he made the jump into full-time property management. Michael brings an owner's perspective and excellent people management skills to serve our owner clients and meet the needs of our tenants. As Senior Property Manager, Michael oversees and supports our team of Residential Property Managers.

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Mike Yoder Residential Property Manager | Senior Leadership Team

Mike comes to us with a background in elementary education. After moving to the Valley from Michigan in 2010, Mike taught 4th grade for 12 years at a local elementary school before joining the team at Priority. Mike enjoys spending time with his wife and 3 kids, fly fishing, biking, running, yard work, real estate, and apple crisp.

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Josh Lookabill Residential Property Manager | Senior Leadership Team

Josh brings more than a decade of experience in Fraud Prevention and Collections in the SaaS tech industry. He utilizes his experience in customer service, problem solving, process improvement and operations management to help drive innovation and high quality stewardship.

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Bladimir Herrera Resident Experience Specialist

Bladimir brings more than 12 years of professional experience in the customer service industry to our team. He is committed to providing high quality service and is passionate about using his skills to support our clients.

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Isora Cruz Resident Experience Specialist

Isora brings seven years of customer service experience to our team. She is very organized and loves to give 100% assisting and working at resolutions for our clients.

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Stefany Mestre Continuous Improvement & Operations | Senior Leadership Team

With her years of customer service experience, Stefany is constantly developing innovative ways to exceed customer expectations. She establishes success by listening to the needs of our customers, and using every interaction as an opportunity to improve.

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Diana Montalvan Commercial Experience Specialist

With over six years of experience in customer service and a background in various financial roles, Diana is passionate about assisting customers and aims to consistently provide exceptional service in every interaction.

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Ruth Vickman Residential Operations Specialist

Ruth puts her organizational and office management skills to use serving our property owners, current tenants, and prospective tenants. If you call our office for maintenance concerns, it's likely you'll hear Ruth's friendly voice!

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Jay Leaman Maintenance Technician

Jay brings his years of experience and expertise in building and construction to provide high quality maintenance services to our owner clients. His wealth of knowledge lends itself well to addressing the maintenance needs of a wide variety of properties.

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Dayana Sanchez Operations Coordinator

Dayana brings over three years of professional experience in administrative and coordination positions. She is a hardworking and motivated multi-tasker who focuses on customer service and attention to detail.

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Carlos Navarro Maintenance Specialist

Carlos is a friendly and dedicated individual with over 15 years of customer service experience. A jack of all trades, he understands the responsibility of handling concerns from tenants and owners. As a Maintenance Coordinator, he believes that doing a good job means developing a positive relationship through care and attention.

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Karina Contreras Maintenance Specialist

Karina's passion is organization and providing great customer service. After years in the industry, she has gained experience and has come to love keeping properties in top shape condition.

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Walter Moraga Resident Experience Specialist

Walter brings over 7 years of professional experience in customer service as well as information analysis. He is well organized and focuses on completing tasks in a timely manner. As a maintenance coordinator, he believes that managing time turns into being efficient.

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Olga Blanco Maintenance Specialist

Olga is a caring and compassionate individual who brings over 15 years of customer services and leadership experience. As a maintenance coordinator she understands the importance of team work and time management in order to provide the best experience for both tenants and owners.

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Nick Kozel Chief Financial Officer | Senior Leadership Team

Bio Coming Soon!

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Elmer Herrera Accounting Specialist

Bio Coming Soon!

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Fidel Gallegos Accounts Payable Specialist

Fidel brings skills and over a decade of working experience effectively managing accounts payable processes. He is a collaborative team member, dedicated to achieving both individual and collective goals. He understands property management processes, such as rent collections, maintenance expenses, among others, which are vital for ensuring the smooth financial operations of properties.

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Frida Guevara Prospective Resident Specialist

Frida brings four years of customer service to our team. Her professional experience includes work as a risk investigator and fraud prevention and soft sales. Using her skills and values she loves to assist every customer in a professional manner and is always willing to help.

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Jennifer Brooks Operations Advisor

Jennifer brings solid experience to her behind-the-scenes work with accounts and keeping the books. Her expertise in finances ensures owners and vendors receive payments as scheduled.

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Nelson Morales Experience Coordinator

Nelson brings a wealth of experience and knowledge in the administrative field. He is committed to supporting our team and ensuring that all aspects of the property management process run smoothly.

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Meagan Williams Assistant Commercial Property Manager

Meagan is excited to serve the Shenandoah Valley and surrounding areas exceptionally well through her years of customer service and property management experience.

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Roy Brooks Principal Broker

Roy began his career in accounting, going on to establish his own business as a general contractor/project manager in both residential and commercial markets. He has managed his own properties for over fifteen years and is passionate about the rental community. His extensive background in accounting, home building, and property management offers a unique and valuable skill set.

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Keith May Associate Broker

Keith, a native of the Shenandoah Valley, is the owner of Kline May Realty as well as the Owner/Broker of its sister company, Cottonwood Commercial, a commercial real estate brokerage. He also has significant experience in development of commercial and residential real estate, and in investment real estate.