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Why are you moving Offices?
We are excited about the move! This will enable us to better serve our clients, tenants, vendors, and our community.
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Where do I drop off my rent?
24-hr Rent Drop Box located on the front exterior of the building to the left of the glass door at 737 E. Market St.
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When do I start dropping off rent at the new office?
Beginning Friday, December 30th, 2022 drop all rent off at the new office at 737 E. Market St.
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How do I deliver or receive documents?
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Paying rent online?
- We encourage everyone to sign up for online payments. To do this, you will need an email address on file with the office so that tenant portal access can be granted.
- To initiate this process or change your existing email, please notify us at Contact@ChoosePriority.com
- Once your tenant portal is activated follow the prompts for online payment.
- If you have questions about your tenant portal access or need help setting up your account, please contact our customer service number at 540-578-4974 option 0.
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Can I just drop by the office without an appointment?
Like many other professional offices, an appointment is required if you need in person assistance. Because some of our team members work fully remotely and others are often out in the field at properties the person you’re wanting to see may not be available when you drop in. In order for us to best serve you and make sure you are able to meet with the right person, you’ll need to schedule an appointment with them. If you’re dropping off payment, paperwork, or keys you do not need an appointment as there is a drop slot you can use to drop off these items.
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What is the mailing address?
Same as our physical address - 737 E. Market St., Harrisonburg, VA 22801
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What if I need to speak to someone in person?
If you need to speak with a team member in person please call or email them directly to set up an appointment for an in person meeting. Many of our team members work remotely or are in the field at properties so if you come by the office without an appointment they may not be available. To speak with another team member, lift the receiver on the phone in the entryway and it will connect you. The team member who answers the call will work to assist you with your needs, or direct you to the correct team member for assistance or to set up an appointment.
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Will the office phone number change?
No, the phone number will remain the same, as well as each team member's extension.
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How do I schedule an in person meeting?
Reach out directly to the team member you would like to meet with to set up an appointment.
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Who do I talk to about maintenance requests?
This process is not changing as part of our move. Continue to reach out to your Maintenance Coordinator for questions relating to maintenance for your home.
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Who do I talk to about my ledger and lease questions?
This process is not changing as part of our move. Continue to reach out to your Tenant Relations Specialist for questions relating to your ledger.
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Are my Tenant Relations Specialist and Maintenance Coordinator available for in person meetings?
No, these team members work remotely. All questions should continue to be directed to them via email or phone.
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Is the application process changing?